Service Level Agreement

The IAM service instances provided and operated by INFN may be subject to specific SLAs to be defined with the collaborating organizations/projects.

If no specific SLA is defined, a standard SLA applies, namely the service is operational 24x7, with the support granted on a best-effort basis from Monday to Friday during INFN office hours.

Last modified September 8, 2021: Content refactoring (7f44c3e)